Section

    • Available Courses...

      Below are headings showing the available courses.  If you click on the course you are interested in, it will expand to show you a list of the modules included, and then clicking on each module title will give you a brief description of the learning outcomes for that module.

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  • Instructions: Clicking on the section name will show / hide the section.

  • Retailer And New Entrant To The Industry

    • This course has been designed to provide people who are new to the solid fuel industry, and or work in a retail environment, with the basic tools and knowledge to ask and answer any of the questions posed when dealing with a potential new client.

      The course also includes customer service techniques, upselling strategies and much more!

    • General House Information

      About this Module: In this module we will go through the information you need to know, about the property that your customer wants their new appliance installed into.

      Cost: Included in your annual subscription.

      Aims and Learning Outcomes: Understand various area restrictions, Understand that different rules apply to different types of property; and where to reference, Know why property age and condition is relevant, Be able to complete a basic room sizing calculation, Understand potential builders works considerations, Understand access considerations.

      Appliance Selection

      About this Module: In this module we will explore all the considerations for appliance selection.

      Cost: Included in your annual subscription.

      Aims and Learning Outcomes: Understand your customers vision and be able to check it against reality, Know the different types of appliance and their hearth requirements, Understand the basic pro's and con's of appliance types, Know the different fuel types; their relevant standards and considerations.

      Chimneys

      About this Module: In this module we will help you understand the different types of chimney systems, their various standards and considerations. .

      Cost: Included in your annual subscription.

      Aims and Learning Outcomes: Understand what a chimney is, how it works and why it's needed, Understand the importance of air supply, Know the different types of chimney, Know the various components of different chimney systems, Understand the basic considerations of chimney design, know that reg's and standards apply; and where to reference them, Understand CO; the risks and prevention of poisoning.

      Other Basic Information

      About this Module: In this module we look at some additional considerations you might wish to discuss with your client.

      Cost: Included in your annual subscription.

      Aims and Learning Outcomes: Know the difference between an estimate and a quote, Know more about T's & C's, Understand rough cost guidance, Understand the timings involved in the process, Know about CE marking.

      Service and Maintenance

      About this Module: In this module we will explore the need and strategies for the service and maintenance of your installations.

      Cost: Included in your annual subscription.

      Aims and Learning Outcomes: Understand the importance of service and maintenance, know the costs and benefits of providing a service and maintenance contract.

      Up-selling Opportunities

      About this Module: In this module we will look at the various ways to increase the value of your sale .

      Cost: Included in your annual subscription.

      Aims and Learning Outcomes: Know the various industry related products and their benefits.

      Knowing Your Industry

      About this Module: In this module we will explore the solid fuel industry, it's key businesses and players.

      Cost: Included in your annual subscription.

      Aims and Learning Outcomes: Know the key businesses in the solid fuel industry, know the roles within your business, Understand the relevant reg's and standards.

      The Sales and Order Process

      About this Module: In this module you will learn about the "start to finish" process of taking an order through to the sign off and commissioning.

      Cost: Included in your annual subscription.

      Aims and Learning Outcomes: Understand the process from start to finish; with all the steps in between!

  • Installer

    • As a HETAS training centre, we at Poujoulat UK in Guildford hear time and time again, that people attending the HETAS 3 day onsite "Installer Course", feel that there simply isn't enough time during the 2 days of training, to provide learners with enough training to go out and do the Installer job safely and competently. "Rushed & intense" are 2 words we hear often describing the onsite 3 day course. So we reacted, and have spent the last 2 years developing and producing this online training site, and this excellent Installer course. The intention is that learners would complete this course by working through the various modules, watching the information delivered via video presentation, not "death by powerpoint slides!" and then when ready, test what they have learned by completing the online multiple choice question exam. Then when you pass this, you take 1 of 2 routes - - Book yourself onto an H003DS 3 day course, where the info learned by completing this online course can be cemented and built upon, and any gaps in knowledge filled in, with a much calmer and productive learning experience. or - If you feel completely confident with your knowledge gained on this online course, you can book yourself onto the assessment day of an H003DS course at a HETAS training centre. We do suggest that the first option is best, as the face to face learning during an onsite course is a great way to re-iterate the knowledge gained here.

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