Retailer & New Entrant

The objective of this course is to provide newcomers and retail workers in the solid fuel industry with the necessary resources, understanding, and abilities to effectively manage inquiries from prospective customers. It encompasses customer service methods, strategies for upselling, and additional topics to ensure participants gain confidence in handling these interactions. This course is made up of a total of 24 courses over the 8 sub-categories listed below:

General House Information

The course explores fundamental factors related to the property where the stove and chimney installation will take place. These factors include the...

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Appliance Selection

In order to provide accurate advice, it is essential to have a thorough understanding of the customer's reasons for choosing a specific appliance. ...

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Chimneys

The next set of four courses delves into the diverse aspects that must be taken into account during the installation of a chimney. These courses ...

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Other Basic Information

This segment addresses key factors, including the differences between estimates and quotes, typical timeframes of an installation, and ...

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Service & Maintenance

In this section, we examine the significance of servicing and maintaining stove and chimney installations, highlighting their importance and the ...

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Upselling Potentials

This course assists in identifying potential upselling opportunities for accessories and ancillaries, allowing you to enhance value, increase ...

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Knowing Your industry

This course aids in recognising various industry participants, ranging from chimney sweeps and manufacturers to suppliers. Furthermore, there is a ...

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The Sales & Order Process

Once you have received the sales order, what should you do next? This course offers a systematic and detailed walkthrough of the typical process, ...

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